Refund Policy

Last updated 10 September 2026

Kopya has a free plan so you can test the core service before paying. This policy supplements Polar's buyer terms; it does not replace any mandatory rights you have under applicable law.

General rule

To the fullest extent permitted by law, completed purchases are non-refundable and non-exchangeable. We do not offer a voluntary money-back trial. Cancelling does not reverse a charge already made or create a refund for an unused part of the current billing period.

Immediate access and withdrawal rights

Pro access starts immediately after a successful purchase. By completing checkout and beginning to use or benefit from Pro, you request immediate supply of the digital service. Where applicable law permits and the required consent and acknowledgement are recorded at checkout, your statutory withdrawal right may end once performance begins. Nothing in this policy excludes a right that cannot legally be excluded.

Polar and mandatory rights

Polar Software, Inc. is the authorised reseller and merchant of record for card purchases. Refund and withdrawal requests are handled under the Polar Buyer Terms, this policy, card-network rules and mandatory local law. Those rules prevail if they give you a right that this policy does not. Rights relating to a product that is faulty, materially misdescribed or not supplied are also unaffected.

Renewals and unused time

Monthly and annual renewals are not refundable merely because you forgot to cancel, did not use the service, or no longer need it. You must cancel before the renewal date to avoid the next charge. No refund or credit is provided for unused days or months unless required by applicable law or approved by Polar under its buyer terms and merchant policy.

Abuse and duplicate requests

No voluntary refund will be issued where there is evidence of fraud, refund abuse, repeated refund requests, account sharing, limit circumvention or another breach of our Terms. This does not limit any non-waivable right.

Requesting an eligible refund

Email hello@kopya.ai with the account email, order number and reason for the request. For payment or order support you may also contact support@polar.sh. Polar, as the seller, makes the final refund decision and sends any approved refund to the original payment method. Refunded Pro access ends when the refund is processed; refunding a subscription charge does not itself cancel future renewals.

Cancelling

Cancel from your dashboard at any time — no email required, no retention call. Cancelling stops the next charge and leaves your access running until the period you have paid for ends.