Refund Policy

Last updated 6 August 2026

There is a free plan precisely so you can find out whether Kopya works for you before paying. If you paid anyway and it did not work out, this is how we handle it.

14-day refund

If you are within 14 days of your first payment, email oxygrows@gmail.com and we will refund it in full. You do not need to give a reason. This applies to both monthly and annual plans.

Consumer rights

If you are a consumer in the UK, EU, Turkey or another jurisdiction with a statutory cooling-off period, you keep that right in full and it operates independently of the paragraph above. Where the two differ, whichever is more favourable to you applies.

Renewals

If an automatic renewal caught you out and you have not meaningfully used the service since it renewed, tell us and we will refund it. We would rather have that email than a chargeback.

Annual plans after 14 days

Cancel any time and Pro runs to the end of the year you paid for. We do not refund unused months by default, with two exceptions:

• We materially reduced the service. Then you get a pro-rata refund of the unused period, as stated in the Terms.
• We terminated your account for a Fair Use breach. We refund the unused period rather than keep money for a service we have stopped providing.

How refunds are paid

Paddle is our merchant of record and processes refunds to the original payment method, usually within 5–10 business days depending on your bank. We do not charge a processing fee.

Cancelling

Cancel from your dashboard at any time — no email required, no retention call. Cancelling stops the next charge and leaves your access running until the period you have paid for ends.